Terms and Conditions

1. Information about us

Supplier: Saknarybypytelnaraky, s.r.o.,  Únice, Hubenov 24, 38601, Czech Republic. Supplier is registered in Registrar of Companies by the Regional Court of Law in Ceske Budejovice (section C, appendix 17711). The supplier is not  VAT registered company. IČ: 28109660, DIČ: CZ28109660 (in following text referred to as "supplier")

We do our best to answer all emails in 12 hours time; however it might take up to 3 days in peak trading times.

Our Account number for payment transfers: 

43-5438810297/0100, bank: Komerční banka a.s. IBAN #: CZ8501000000435438810297

">2. How to order our merchandise

Customer is instructed to fill in order form with desired merchandise and sent it through to us. Sent order form serves as sales contract. Based on this sales contract we further action product reservation. The total selling price for ordered merchandise – including applicable fees- is automatically calculated when finalizing the order form  and is to be confirmed by customer. 

How to cancel an order: 

Orders that has been sent to supplier can be canceled only after  agreement between supplier and customer, based on mutually negotiated terms.  Customer needs to contact supplier to negotiate order cancelation. 

">3. Shipment of merchandise 

Delivery times: 

We strive to deliver merchandise  promptly based on its current availability. Merchandise is shipped by post. In most cases our deliveries are expedited in 1-5 days after payment receipt.  The merchandise is shipped to the delivery address specified by customer on order form.  

Payment terms: 

The merchandise can be paid for via Pay Pal service only. The delivery of merchandise always contains receipt (suitable as tax receipt) and product instalation  instructions. The assembly or installation of  the product are not part of the purchased merchandise.   

After you receive your delivery: 

We recommend that you check the merchandise straight after it is delivered to you. In case of damage on product packaging, please make sure to write down details and get a written record about the damage signed and  confirmed by the post office clerk. May such circumstance happen, we will grant you appropriate discount on merchandise received, the discount will be assessed to offset the damage. In such case customer has the right to annul the sales contract. Please note that by signing the receipt form to the post office clerk, customer confirms that merchandise arrived in good condition with no visible damage. Make sure to carefully check the merchandise before signing the receipt. 

Communication between the customer and the supplier: 

Further communication is carried out via email, unless otherwise mutually agreed. 

4. Returns policy

All faulty merchandise returned to us within 30 days from date of receipt will be exchanged. In case the product is not available in warehouse, it will be made for you in timely manner. We cannot accept return of merchandise that is damaged by customer or caused by incorrect product handling. 

Warranty period and warranty card 

The warranty period begins when customer accepts the merchandise after delivery. The tax receipt is valid as warranty card. The warranty does not cover any damage incurred by daily use of merchandise. In such case the shortened product life is not viewed as a product fault, and cannot be claimed. The warranty period described on our website is applicable to private customers and not to entrepreneurs that further trade our merchandise as a part of their business. 


If a damage or fault is identified on product within 30 days  from receipt, and this damage has not been  incurred by its misuse of product, the merchandise can be returned to supplier. 

How to claim and return merchandise  

If you wish to claim merchandise purchased on www.vajco.cz, we recommend that you send us an official claim via email to: info@vajco.cz, make sure that you add number from your order confirmation  and description of fault/ damage. You will receive the order confirmation number from us via email , once you send us the order form.  You will receive further claim instructions from us along with official claim form within 2 business days. We cannot process any claim without receiving back the official claim form properly filled.  Any packages we receive  without this documentation will be immediately returned to sender’s address. If you plan to return any merchandise to us, please ensure to secure appropriate packaging. If merchandise gets damaged during shipment, we will not take responsibility for such damage, and claim will not be granted. If a claim is warranted, the customer is entitled for delivery charge reimbursement (we will reimburse the shipping amount that equals economy shipment from your country. Please ensure that while returning merchandise to us, you will use economy shipment rates- we will not reimburse any higher shipment costs. Please keep receipt for your record). If a claim is unwarranted, the customer is not entitled to reimbursement of any delivery charge incurred when shipping product back to supplier. 

How are claims processed?  

The supplier will assess each claim and will inform the customer via phone or email about the outcome.If the claim is warranted the supplier will exchange merchandise or reimburse merchandise cost. If the claim is unwarranted the supplier will ship merchandise back , but the customer has to fund the shipping charge.    Based on the Czech Law # 634/1992 Sb. we can take up to 30 days to assess every claim.

5. Cancelation of sales contract

Every customer is entitled to cancel the sales contract if the supplier does not comply with the delivery terms. Every customer that is not purchasing the goods for further trading, has the right to cancel the the sales contract within 14 days of rceipt of merchandise  (based on the Czech Law § 53, article 7 and § 54 of the Civil Code). If the customer and retailer agree on sales contract cancelation, both parties are obliged to reimburse incurred costs. If the cancelation was agreed after payment receipt, retailer is obliged to reimburse the payment amount. The customer can cancel the sales contract by notifying the supplier vie email: info@vajco.cz or in writing at the suppliers office. We recommend that the customer sates in the cancelation: the Order number, date of purchase and proof of purchase.  Any packages we receive that are not clearly marked, and cannot assess properly will be returned to sender. If a customer has already received the merchandise and wishes to cancel sales contract and return the merchandise, it is necessary to send merchandise back to supplier, where supplier will assess the state of the returned product. To receive full reimbursement, the merchandise needs to be returned in its original condition, without any damage, and complete (including its accessories, all other documentation supplied and original product packaging). If the merchandise is returned to supplier in other then in its original condition, the customer is asked to cover the accrued loss on merchandise. In such case the supplier lowers the original selling price that is to be returned to customer by a determined value that offsets the accrued loss.  If the customer complies with all above points from Returns Policy, the supplier is then to return the selling price ( or its lowered equivalent) back to customer  with 30 days from return of merchandise to supplier. The supplier transfers the amount to customers account , after the customer signs a credit note. 

6. Privacy Policy

The supplier collects the following customer information with customer’s consent: Name, Address, Phone number, email address. This data is used to facilitate customer orders and to make future ordering easier for customers. We do not pass customers private details to any other party. To unsubscribe from our mailing list, or if you wish that your customer data is deleted from our archive database  please email to our address info(at)vajco.cz.

7. General conclusion

The above Terms and Conditions are valid for all Sales contract agreed between supplier and customer. We may revise these Rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. New Terms and Conditions will be posted on our website www.vajco.cz at least one month prior to its effective date. 

Shipping type across the Czech Republic

You can choose between three shipping providers:

1)   Česká pošta, a.s. Merchandize will be dispached as „to your hands“. Shipping and packing costs are 109,- Kč, cash on delivery additional 39,- Kč. The package is usually delivered the next day after expedition. Česká pošta will inform you on delivery status when you leave them your cell number.

2)   DPD messenger. Shipping and packing costs are 200,- Kč, cash on delivery additional 39,- Kč. You can pay with debit card after upon delivery. . Merchandize will be delivered within the next 24 hours after expedition.

3)   Prague messenger. Shipping and packing costs are 80,- Kč, we can not ship as cash on delivery. Merchandize will be delivered within the next 24 hours after expedition. (Only for Prague ZIP codes).

Shipping type to Slovak Republic

To Slovak Republic we only ship with Česká pošta a.s. The shipping and packing costs are 149,- plus the basic shipping to Slovak Republik.


International Shipping

We ship with Česká pošta a.s (Czech Post) and their international shipping rates. The shipping costs will be displayed when you fill your destination. Vajco will ship to: Czech Republic, Belgium, Denmark, Estonia, Finland, France, Italy, Lithuania, Latvia, Luxemburg, Hungary, Malta, Germany, Netherlands, Poland, Portugal, Austria, Greece, Slovenia, Spain, Sweden. We only accept Paypal as a international payment option. 

  • co? vajco! Interior studio Vajco offers a large scale of original designs. It is deeply clear and life proven that wallpaper from us will double up your life happiness. Self-sticking decoration from vajco is made of fantasy, dreams and black inorganic compound. Besides wallpapers we also offer entire line of other  interior  accessories. So get yourself comfy in couch with good cup of coffee and get ready. Vajco is waiting for you with love like from your grandmother!
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