Terms and Conditions
1. Information about us
Supplier: Saknarybypytelnaraky, s.r.o., Únice, Hubenov 24, 38601, Czech Republic. Supplier is registered in Registrar of Companies by the Regional Court of Law in Ceske Budejovice (section C, appendix 17711). The supplier is not VAT registered company. IČ: 28109660, DIČ: CZ28109660 (in following text referred to as "supplier")
We do our best to answer all emails in 12 hours time; however it might take up to 3 days in peak trading times.
Our Account number for payment transfers:
43-5438810297/0100, bank: Komerční banka a.s. IBAN #: CZ8501000000435438810297
">2. How to order our merchandise
Customer is instructed to fill in order form with desired merchandise and sent it through to us. Sent order form serves as sales contract. Based on this sales contract we further action product reservation. The total selling price for ordered merchandise – including applicable fees- is automatically calculated when finalizing the order form and is to be confirmed by customer.
How to cancel an order:
Orders that has been sent to supplier can be canceled only after agreement between supplier and customer, based on mutually negotiated terms. Customer needs to contact supplier to negotiate order cancelation.
">3. Shipment of merchandise
We strive to deliver merchandise promptly based on its current availability. Merchandise is shipped by post. In most cases our deliveries are expedited in 1-5 days after payment receipt. The merchandise is shipped to the delivery address specified by customer on order form.
The merchandise can be paid for via Pay Pal service only. The delivery of merchandise always contains receipt (suitable as tax receipt) and product instalation instructions. The assembly or installation of the product are not part of the purchased merchandise.
After you receive your delivery:
We recommend that you check the merchandise straight after it is delivered to you. In case of damage on product packaging, please make sure to write down details and get a written record about the damage signed and confirmed by the post office clerk. May such circumstance happen, we will grant you appropriate discount on merchandise received, the discount will be assessed to offset the damage. In such case customer has the right to annul the sales contract. Please note that by signing the receipt form to the post office clerk, customer confirms that merchandise arrived in good condition with no visible damage. Make sure to carefully check the merchandise before signing the receipt.
Communication between the customer and the supplier:
Further communication is carried out via email, unless otherwise mutually agreed.
4. Returns policy
All faulty merchandise returned to us within 30 days from date of
receipt will be exchanged. In case the product is not available in warehouse,
it will be made for you in timely manner. We cannot accept return of
merchandise that is damaged by customer or caused by incorrect product handling.
Warranty period and warranty card
The warranty period begins when customer accepts the merchandise
after delivery. The tax receipt is valid as warranty card. The warranty does not cover any damage incurred by daily use of
merchandise. In such case the shortened product life is not viewed as a product
fault, and cannot be claimed. The warranty period described on our website is applicable to
private customers and not to entrepreneurs that further trade our merchandise
as a part of their business.
If a damage or fault is identified on product within 30 days from receipt, and this damage has not been incurred by its misuse of product, the merchandise
can be returned to supplier.
How to claim and return merchandise
If you wish to claim merchandise purchased on www.vajco.cz, we recommend
that you send us an official claim via email to: email@example.com,
make sure that you add number from your order confirmation and description of fault/ damage. You will receive
the order confirmation number from us via email , once you send us the order
form. You will receive further claim
instructions from us along with official claim form within 2 business days. We cannot process
any claim without receiving back the official claim form properly filled. Any packages we receive without this documentation will be immediately
returned to sender’s address. If you plan to return any merchandise to us, please ensure to
secure appropriate packaging. If merchandise gets damaged during shipment, we
will not take responsibility for such damage, and claim will not be granted. If
a claim is warranted, the customer is entitled for delivery charge reimbursement (we
will reimburse the shipping amount that equals economy shipment from your
country. Please ensure that while returning merchandise to us, you will use
economy shipment rates- we will not reimburse any higher shipment costs. Please
keep receipt for your record). If a claim is
unwarranted, the customer is not entitled to reimbursement of any delivery
charge incurred when shipping product back to supplier.
How are claims processed?
The supplier will assess each claim and will inform the customer
via phone or email about the outcome.If the claim is
warranted the supplier will exchange merchandise or reimburse merchandise cost.
If the claim is unwarranted the supplier will ship merchandise back , but the
customer has to fund the shipping charge. Based
on the Czech Law # 634/1992 Sb. we can take up to 30 days to assess every
5. Cancelation of sales contract
Every customer is entitled to cancel the sales contract if the
supplier does not comply with the delivery terms. Every customer that is not purchasing the goods for further
trading, has the right to cancel the the sales contract within 14 days of
rceipt of merchandise (based on the
Czech Law § 53, article 7 and § 54 of the Civil Code). If
the customer and retailer agree on sales contract cancelation, both parties are
obliged to reimburse incurred costs. If the
cancelation was agreed after payment receipt, retailer is obliged to reimburse
the payment amount. The customer can cancel the sales contract by notifying the
supplier vie email: firstname.lastname@example.org or
in writing at the supplier’s office. We recommend that the customer sates in the cancelation:
the Order number, date of purchase and proof of purchase. Any packages we receive that are not clearly
marked, and cannot assess properly will be returned to sender. If a customer has already received the merchandise and wishes to
cancel sales contract and return the merchandise, it is necessary to send merchandise
back to supplier, where supplier will assess the state of the returned product.
To receive full reimbursement, the merchandise needs to be returned in its
original condition, without any damage, and complete (including its
accessories, all other documentation supplied and original product packaging). If the merchandise is returned to supplier in other then in its
original condition, the customer is asked to cover the accrued loss on
merchandise. In such case the supplier lowers the original selling price that
is to be returned to customer by a determined value that offsets the accrued
loss. If the customer complies with all above points from Returns
Policy, the supplier is then to return the selling price ( or its lowered equivalent)
back to customer with 30 days from
return of merchandise to supplier. The supplier transfers the amount to
account , after the customer signs a credit note.
The supplier collects the following customer information with
consent: Name, Address, Phone number, email address. This data is used to
facilitate customer orders and to make future ordering easier for customers. We do not pass customers’ private details to any other party. To unsubscribe from our mailing list, or if you wish that your
customer data is deleted from our archive database please email to our address info(at)vajco.cz.
The above Terms
and Conditions are valid for all Sales contract agreed between supplier and
customer. We may revise these Rules at any time. You are expected to check this
page from time to time to take notice of any changes we make, as they are
legally binding on you. New Terms and Conditions will be posted on our website www.vajco.cz at least one month prior to its effective date.
Shipping type across the Czech Republic
You can choose between three shipping providers:
1) Česká pošta, a.s. Merchandize will be dispached as „to your hands“. Shipping and packing costs are 109,- Kč, cash on delivery additional 39,- Kč. The package is usually delivered the next day after expedition. Česká pošta will inform you on delivery status when you leave them your cell number.
2) DPD messenger. Shipping and packing costs are 200,- Kč, cash on delivery additional 39,- Kč. You can pay with debit card after upon delivery. . Merchandize will be delivered within the next 24 hours after expedition.
3) Prague messenger. Shipping and packing costs are 80,- Kč, we can not ship as cash on delivery. Merchandize will be delivered within the next 24 hours after expedition. (Only for Prague ZIP codes).
Shipping type to Slovak Republic
To Slovak Republic we only ship with Česká pošta a.s. The shipping and packing costs are 149,- plus the basic shipping to Slovak Republik.
We ship with Česká pošta a.s (Czech Post) and their international shipping rates. The shipping costs will be displayed when you fill your destination. Vajco will ship to: Czech Republic, Belgium, Denmark, Estonia, Finland, France, Italy, Lithuania, Latvia, Luxemburg, Hungary, Malta, Germany, Netherlands, Poland, Portugal, Austria, Greece, Slovenia, Spain, Sweden. We only accept Paypal as a international payment option.
Shipping type across the Czech Republic